Shipping & Return Policy

SHIPPING

G-SPark camping stove is shipping for all orders across India only. The estimated shipping time for Shipping ( Our shipping vendor - DTDC or Professional Courier) is 3-5 business days. In case of delay or missed shipping you will be informed or you can contact at support@gsparkstove.com.

GSpark product purchased from website gsparkstove.com may be returned within 30 days of purchase. All return items must be in the original manufacturer’s labelled packaging.

RETURN PROCEDURE

Please send an email to support@gsparkstove.com with your order number and the items you would like to return. Returned items should be repackaged securely in an outer carton and must include a copy of your invoice. You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit. Send your items to Address Flat 702, Balaji Residency Sector 15 Kharghar, Raigarh, Mumbai Maharashtra - 410210

Once the return item is received. You will be notified about reception at our end. Confirmation over partial or full refund based on the inspection of the product will be done. Once the refund is approved, the complete details will be notified through email and refund will be processed to your original method of payment.

REFUND APPLICABILITY

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Partial Refund applicable when:

  1. Any item returned more than 30 days after delivery
  2. Any item not in original condition, is damaged or missing parts 
  3. Any item returned after the use of product but within 15 days after delivery 

How soon the refund will be received

Once received, refund may take upto 15 days to process. Once processed based on our return policy it may take 3-5 days depending on your banking institution to reflect on your statement.

In case of late or missing refund

Check your bank account again, contact bank in case of some processing time from their side.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@gsparkstove.com.

Shipping to us

To return your product, you should mail your product to: Flat 702, Balaji Residency Sector 15 Kharghar, Raigarh, Mumbai Maharashtra - 410210

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@upcyclerslab.com and send your item to: Flat 702, Balaji Residency Sector 15 Kharghar, Raigarh, Mumbai Maharashtra - 410210